Our commitment to the highest standards
As you would expect, Ford is more than happy to comply with, and subscribes to the Motor Industry
Codes of Practice, designed to make the Motor Industry fair for all customers.
As you’ll see below, the Codes cover important rules about selling new cars, as well as guidelines
for services and repairs.
From time to time there may be instances when you, our customer, are not satisfied with either
the product or service that we have provided. In this instance we would always like you to
talk to us directly so that we can try to rectify this.
Whilst we are clearly committed to a high quality of customer service there may be times when
we are not able to resolve a dispute. In this unlikely event we would refer you to an ADR
provider depending on the nature of the dispute. ADR is explained below.